Desktop Voice Virtualization – The Next Frontier

Is there anything in recent memory that has brought as much benefit to the world of information technology as virtualization? If there is, it would be hard to name.

A recent announcement from Mitel and VMware is extending the benefits of desktop virtualization to the phone and the unified communications (UC) applications on which more and more workers are coming to depend. These benefits may be amplified in the capital markets, where many forms of trading depend on an intense and immediate level of collaboration among colleagues who, more and more, it seems may be located anywhere.

As an example, I happened to be invited to the US Open last week where I met a group of people who work for an investment bank and manage an investment fund there. The team is based in an office in midtown Manhattan. At any given time there are members who may be sitting at the trading desk but just as likely others will be meeting with investors in a conference room, meeting potential investors in another city, on a research assignment on another continent or, given that it was August, on vacation somewhere. One of the staff spent half of his time in New York and the other half in Delhi, India.

It is critical that these types of workers be able to communicate and have access to their desktops whether in an office on a plane or anywhere their lives take them.

In earlier posts we have made mention of WCS’s technology leadership position in voice virtualization which is based on innovations from our partners at Mitel and VMware. And while the benefits of virtualization are compelling, fewer servers, hypervisors and virtual machines do not have the same cachet among non-IT employees as say, a cool iPhone app.

This may be because a lot of what is transformative about virtualization happens in the data center, out of the view of the rank and file.

This is beginning to change somewhat as virtualization extends its reach to the desktop. And with it, the lives of many knowledge workers will change for the better. This is because desktop virtualization untethers the worker from the need to be in a particular place, say a cubicle, to actually perform their job effectively. And as workers become more mobile and the work force more distributed, desktop virtualization will become the norm.

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Date: Wednesday, 14. September 2011 14:46
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