IT’s Nice to Have Options

As commutes go, mine is not bad. A combination of walking and subway (NYC’s 1/2/3 Line that runs North-South on Seventh Avenue) is less than 30 minutes door-to-door.

Last night though, there was a problem  (a train stuck at 110th Street) so I had to figure out an alternative way to get home. Having already boarded the express train at Times Square I started churning through my options:
1) Walk across the platform and hope I could squeeze on the local subway (easy but crowded and slow)
2) Go up to the street and catch the M7 bus up Amsterdam Avenue (easy but crowded and really slow)
3) Go up to the street and trudge (through the cold and snow) to the B train that runs up Sixth Avenue (did I mention cold and snow?)

It all worked out, I made my way across the platform and positioned myself to get on the local train and instead of seven minutes journey it cost me about 18. The beauty of the situation was, once I was armed with information about why there was a delay I had several options to choose from.

Because the unexpected can be expected to rear its ugly head from time to time we find that we are continually stressing the value of having flexibility and options available¬† in information technology platforms and devices.¬† One of Internet Protocol (IP) technology’s primary benefits is its’ flexibility in enabling companies to adapt their platforms to changing business needs with minimal disruption, delay or cost without compromising quality or features.

We see this with our customers almost everyday: a new employee starts and the IT team was not told until five minutes after said employee walks onto the trading floor; the company acquires a team of traders in a distant city that they want “turned up” immediately; a big shot trader or traders want to be able to work out of an office near their home occasionally; a snow storm disables mass transit systems so staff need to work from home; the company decides to expand and open a branch office in another country and time zone and on and on.

If the average life-cycle of a voice platform is five-ten years the probability that, as an IT manager, you will encounter each of these situations and may be even a few more. Your ability to deal with the unexpected and meet or exceed the expectations of “the business” (and thus maintain or improve your standing in their eyes) will depend to some degree on the flexibility and options available in the IT platforms at your disposal as well as the flexibility and responsiveness of your service provider.

To learn more about disaster preparedness and business continuity planning for the capital markets please visit: http://www.finra.org/Industry/Issues/BusinessContinuity/

To learn more about flexibility and options associated with WCS IP communications platforms please visit us at http://www.wesleycloversolutions.com/solutions_ip_voice.htm

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Date: Thursday, 13. January 2011 10:20
Trackback: Trackback-URL Category: Buying A New System, Disaster Recovery

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